Privacy policy

This policy explains how Bisley Firewood handles personal information when you contact us or place an order.

Who we are

Bisley Firewood supplies kiln-dried hardwood logs in Bisley and the surrounding area. You can contact us at henry@bisleyfirewood.co.uk.

Information we use

We may use your name, phone number, email address, delivery address and order details to arrange and fulfil your order, respond to enquiries and deal with customer service issues.

Payments

Online payment is completed through our Wix checkout and payment provider. We do not receive or store your full card details.

Why we use it

We use this information to process orders, deliver logs, communicate about your order, keep required business records and protect our business from fraud or misuse.

Who we share it with

We share information only where it is needed to complete your order or run the business, for example with Wix, payment providers, delivery helpers and professional advisers where required.

How long we keep it

We keep order and payment-related records only for as long as reasonably needed for customer service, tax and accounting obligations, then delete or securely dispose of them.

Your rights

You can ask to see, correct or delete personal information we hold about you, or ask a question about how we use it. Email us using the address above. You may also raise a concern with the Information Commissioner’s Office.